IBM Rational interactive install guide

IBM Rational interactive install guide

Because many IBM applications can be used on a large number of supported platforms (for example, operating systems, application servers, and databases), the install guides often include a lot of information that users will never need to see: someone using Windows would not care about any instructions that are specific to Linux.

So when a coworker asked if we could create a customized install guide for every operating system, I started tinkering and came up with this.

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IBM Rational User Technologies guidelines website and content management system

IBM Rational User Technologies guidelines website and content management system

As an intern for IBM, my primary responsibility was to evaluate and improve how the user experience and documentation group created, managed, and shared internal guidelines, or the information required for everyine to create consistent and high-quality work.

After interviewing fellow employees, evaluating the problems that people were having, and researching alternatives, I implemented a new content management system and designed and programmed a user-friendly website to help others quickly find the information that they need.

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Less.org multimedia design system

Less.org multimedia design system

These samples are promotional materials for ‘less.org,’ a fictional organization dedicated delivering personal finance advice, tongue firmly in cheek. I had to conceptualize the organization from scratch and then create a complete design system to support it that could be used across a variety of media, from multimedia videos to printed business cards.

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Carnegie Mellon University College of Electrical and Computer Engineering website redesign

Carnegie Mellon University College of Electrical and Computer Engineering website redesign

These samples demonstrate how I approached a redesign of the website for the College of Electrical and Computer Engineering at Carnegie Mellon University. This project took place during the spring of 2007. I didn’t do this alone: I worked along with Christopher Ward, Nathan Pose, and Sushmita Subramanian.

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